Excellence in Customer Service courses in August and September in Hampshire
Although your customers won’t love you if you give bad customer service, your competitors will!
In today’s world, most of us face global competition. Customers can shop all over the world, at any time, at a click of a mouse. The main difference between you and your competitors may only be in the Customer Service you provide and the Customer Service skills that your staff have.
Customer Service and Customer Care has a vital role to play in all businesses no matter how big or small and without it, they risk losing business.
Reasons why providing the best customer service is more important than anything else:
- 78% of consumers have given up on a transaction or not made an intended purchase because of a poor service experience*
- On average, loyal customers are worth up to 10 times as much as their first purchase**
- News of bad customer service reaches more than twice as many ears as praise for a good service experience**
- It is 6-7 times more expensive to acquire a new customer than it is to keep a current one**
To over-deliver in service to a customer is by far the most valuable thing to a business.
Please click here for more details about our Excellence in Customer Service courses in August and September, specially designed to develop awareness of the powerful role Customer Service plays in business.
*American Express Survey, 2011
**White House Office of Consumer Affairs