Course Details
A crisis will happen! It is how you manage it that counts.
Every organisation is at risk from a crisis, either from something they do, something that they fail to do or because of some outside influence that they were not fully prepared for. This one-day Crisis Management course shows the best practice
A crisis in business is a fact of life, but if you know how to effectively manage the situation, which is shown in our crisis management course it allows your organisation can come out the other side in better shape and with its reputation intact.
In short, it is not necessarily how well you prevent things from going wrong, it is just as important to consider how well you put things right. This will include an effective communication of the situation and progress, both inside and outside of your organisation.
Benefits to you
By the end of the course, participants will be able to:
- Understand what constitutes a crisis.
- Understand the steps to take to mitigate the impact of a crisis.
- Appreciate the need and role of a crisis plan.
- Understand how to conduct a crisis audit.
- Understand crisis investigation and reporting.
- Learn from a crisis.
- Understand the need for information and honesty.
Course Contents
- What constitutes a crisis.
- The steps to take to mitigate the impact of a crisis.
- The need and role of a crisis plan.
- How to conduct a crisis audit.
- How to effectively respond to a crisis.
- The importance of early communication.
- The need to appoint a spokesperson.
- Managing social media in a crisis.
- Crisis investigation and reporting.
- How to learn from a crisis.
- The need for information and honesty.
Who should attend?
Business owners, Senior managers, Managers