This customer service for maintenance engineers course highlights that clients are able to choose their service provider not just for the services on offer, but on the basis of the customer service they receive. This course shows how important it is that everyone in the organisation provides good customer service. All members of staff have the opportunity to influence referrals and customer satisfaction and ultimately customer loyalty.
On completion of this course, participants will be able to:
Any employee who interacts with a customer - either an internal or external - is a candidate for customer service training.